EXCHANGE

Return and Exchanges:

We accept exchanges once for unused, unworn bags with original tags and packaging attached within 15 days of your purchase.

Contact us via kelly@shopsusu.com or phone at 310-980-5178, mention your order number and we will email you a prepaid USPS exchange shipping label to the email address you provide in your order.  Please then ship your bag back with the original box by giving it to the mailman or dropping it off at the post office without needing to wait in line or at the window.  We will ship another bag or refund you within 48 hours of receiving your bag Monday to Friday.

We do not accept exchanges for items shipped outside of the United States.

We do not accept exchanges or offer services if you did not purchase on our site shopsusu.com, our store in Santa Monica, or Los Angeles, CA. 

We do not accept exchanges or/and cancelations (when an order is on its way to you) more than once within 21 days.

Exchanges:

We will replace defective or damaged items due to an error on our part (but not a small thread or a tiny scrubbable dry glue), and we will cover the shipping.