EXCHANGES

Returns, Exchanges & Replacements

Returns & Exchanges

SUSU Handbags accepts one exchange per purchase within 30 days of the purchase date. To qualify, handbags must be unused, unworn, and returned with all original tags and packaging attached.

To request an exchange, please contact us at susu@shopsusu.com or 310-980-5178 and provide your order number. We will email a prepaid USPS return shipping label to the email address associated with your order.

Once you receive your label, securely pack your handbag in its original box and attach the prepaid shipping label. You may hand the package to your mail carrier or drop it off at a USPS post office without waiting in line at the counter.

Once we receive your handbag, we will process your exchange or eligible refund within 48 hours, Monday through Friday.

Please note:

• Exchanges are not available for orders shipped outside the United States.
• We can only accommodate exchanges for purchases made directly through shopsusu.com or through our partner stores.
• We cannot accommodate more than one exchange or order cancellation within any 30-day period. Orders that are already in transit cannot be canceled.

Defective or Damaged Items

If your handbag arrives defective or damaged due to an error on our part, please contact us so we can arrange a replacement. SUSU Handbags will cover the shipping costs for approved claims.

Please note that minor cosmetic imperfections, such as a small loose thread or a tiny amount of dry, removable glue, are not considered defects eligible for replacement.